Privacy Policy

Effective date: June 1, 2026

Hopkins, MN, USA

CONTENTS

01. Who we are

02. Data we collect

03. How we use it

04. Legal basis

05. Sharing & processors

06. Data retention

07. Your rights

08. Cookies

09. Seurity

10. Childern's privacy

11. Policy updates

12. Contact us

This policy explains how FactoryTwin collects, uses, and protects information when you visit factory-twin.com, request a demo, or use our platform products (FactoryValidator®, FactoryTwin®, FactoryDialog™, FactoryForecast™, and related services).

01. Who We Are

FactoryTwin is previously known as Advisory Aerospace OSC d/b/a FactoryTwin, headquartered in Hopkins, Minnesota, USA. We provide AI analytics and digital twin software for small and medium-sized manufacturers, with a focus on Aerospace & Defense and mid-market manufacturing.

For privacy inquiries, contact us at contact@factory-twin.com.

02. Data We Collect

We do not collect sensitive personal data (such as financial account numbers, government IDs, or health data) through our website or standard product workflows.

03. How We Use Your Data

We use the data we collect to:

Respond to demo requests, inquiries, and support tickets
Deliver and improve our platform products and services
Send product updates, newsletters, and relevant marketing communications (with your consent)
Manage our customer and prospect relationships via HubSpot CRM
Analyze website usage to improve content and user experience
Fulfill contractual obligations to platform customers
Comply with applicable laws and regulations

We do not sell your personal data to third parties, and we do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

04. Legal Basis for Processing

If you are located in the European Union or United Kingdom, the above bases apply under the GDPR and UK GDPR respectively.

05. Sharing & Third-Party Processors

We share data only with trusted service providers who process it on our behalf, under appropriate data processing agreements. Key processors include:

We may disclose information if required by law, court order, or to protect the rights, property, or safety of FactoryTwin, our customers, or others.

06. Data Retention

Contact & lead data: Retained in HubSpot for as long as you are an active prospect or customer, plus up to 3 years after last meaningful contact, unless you request deletion sooner.
Platform customer data: Retained for the duration of the customer agreement, plus a reasonable wind-down period as defined in the applicable contract.
Website analytics: Aggregated/anonymized data retained per Google Analytics default retention settings; IP-level logs retained for up to 12 months.
Marketing opt-out records: Retained indefinitely to honor your preferences.

07. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, contact us at contact@factory-twin.com. We will respond within 30 days.

08. Cookies

We use cookies and similar tracking technologies on factory-twin.com. These include:

Strictly necessary cookies: Required for the website to function. Cannot be disabled.
Analytics cookies: Set by Google Analytics to help us understand how visitors use the site (e.g., pages visited, session duration, referral source). IP anonymization is enabled.
Marketing cookies: Used to track visitors across sites for targeted advertising. Only set with your explicit consent.
We use Usercentrics as our consent management platform. When you first visit factory-twin.com, a cookie preference banner will appear, allowing you to accept, reject, or customize which categories of cookies are set. You can update your preferences at any time by clicking the cookie settings link in our site footer.

For more details on the specific cookies in use, see the Usercentrics consent banner on our site.

09. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encrypted data transmission (HTTPS), and regular security reviews.

FactoryTwin is currently undergoing SOC 2 Type 2 certification. Upon completion, this will provide independent third-party validation of our security controls — an important commitment to our Aerospace & Defense customers. Platform-level data handling for government-adjacent programs is governed by applicable customer agreements and may involve additional controls.

No method of transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately at contact@factory-twin.com.

10. Childern's Policy

FactoryTwin's website and services are directed at business professionals and are not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users by email.

We encourage you to review this policy periodically. Continued use of our website or services after an update constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related questions, data requests, or concerns, reach us through any of the following:

Legal Name

contact@factory-twin.com

Advisory Aerospace OSC d/b/a FactoryTwin

Headquater

Website

Hopkins, MN, USA

factory-twin.com

Effective: June 1, 2026